Customer Service Officer (M/F/X)

As an employee within the PGS team, you will join a rapidly growing company with a family atmosphere, yet in an international environment. We offer interesting training courses and opportunities for further development.

Together with a close-knit team of customer service colleagues, you will work from our Belgian headquarters in Gistel.

Which tasks will you perform?

• Entering customer orders into ERP software for the various PGS sites.
• Following up on orders with the production team to ensure timely processing.
• Collaborating with various internal departments such as Sales, Production, and Logistics.
• Checking and processing quotations in our ERP system.
• Updating prices to maintain current price information.
• Registering and following up on non-conformities.
• Providing administrative support to the Sales department.
• Acting as a point of contact for customers with questions about deliveries, rush orders, and other matters.
• Following up with customers/ telephone contacts.
• Coordinating transport planning in consultation with the logistics department.
• Monitoring delivery times with transporters to ensure timely delivery of products. 

• Providing support and contributing to the organization’s sustainable business values. 

   

Who are we looking for? 

• In possession of a Bachelor’s degree, or equivalent through experience.         
• You speak and write fluently in Dutch, French, and English. Knowledge of German is a major asset.
• Strong communication skills, both verbal and written.
• You have strong analytical skills and organizational talent.
• You think in a solution-oriented way with a commercial flair.
• You are very customer-friendly.
• You are stress-resistant and manage your time efficiently.
• You work independently and accurately, with attention to quality.
• You have a ‘work hard, play hard’ mentality.
• You have a flexible attitude and can adapt to changing circumstances.
• You are enterprising, respectful, and results-oriented.
• Can work independently, but is also a team player. 

• You not only represent the organization’s sustainable business values in your role, but also actively apply them in process implementation and any negotiations that lead to optimizations. 

   

Practical information

• Your main place of employment is in our office building ‘De Tourmalet’ located in Gistel (8470), Torhoutse Baan 5/02

• Work schedule: (preferably) full-time from Monday to Friday